Refund Steps
Step 1: Customer – vendor negotiation
The customer can start negotiation for refund from the Store Support order note or directly contact the vendor via other means (email. phone etc.).
The customer must provide the order number. If the order has multiple items and the customer only needs one product or one type of product refunded, he must include those details.
Step 2: Sending a request to admin
After the vendor agrees with the customer that he is eligible, the vendor will create a refund request from the seller dashboard against the order.
Step 1: Customer – vendor negotiation
The customer can start negotiation for refund from the Store Support order note or directly contact the vendor via other means (email. phone etc.).
The customer must provide the order number. If the order has multiple items and the customer only needs one product or one type of product refunded, he must include those details.
Step 2: Sending a request to Support Team
After the vendor agrees with the customer that he is eligible, the vendor will create a refund request from the seller dashboard against the order.
To do this, navigate to Vendor Dashboard->Orders.
Click on the order which you want to refund. Then click on Request Refund.
After filling in the required details, click on Submit Refund Request.
Vendors can also Add Note(s) to the order for reference.
Vendor will then Submit Refund Request.
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