01
Dispute Process
ANM may open or review a dispute when a marketplace transaction cannot be resolved through normal buyer-seller communication.
02
Evidence
- Order and seller-order records.
- Marketplace messages.
- Carrier and tracking data.
- Photographs or packing evidence.
- Refund or payment records.
- Other information reasonably related to the dispute.
03
Seller Earnings During a Dispute
ANM may place affected unpaid seller earnings on hold while a seller-level dispute remains unresolved. Paid historical payout records are not rewritten; later financial adjustments may be carried into future seller accounting.
04
Resolution
ANM may release a hold, record an adjustment, deny a claim, restrict an account or take another action consistent with marketplace policy and applicable law.